At Adirham, customer satisfaction is our priority. This Refund and Return Policy explains the conditions under which products such as smartphones, tablets, and mobile accessories can be returned, replaced, or refunded.

  1. Eligibility for Returns

You may request a return or replacement if:

The product is damaged or defective upon delivery

You received an incorrect or wrong product

The product is missing accessories or parts

Return requests must be raised within 7 days from the date of delivery.

  1. Non-Returnable Items

The following items are not eligible for return or refund:

Products damaged due to misuse, mishandling, or physical damage after delivery

Products without original packaging, accessories, or invoice

Items marked as Non‑Returnable on the product page

Software issues or compatibility issues once the product is activated

  1. Condition of Returned Products

To be eligible for a return:

The product must be unused and in original condition

All original packaging, manuals, warranty cards, and accessories must be included

IMEI/Serial number must match our records

Products failing quality checks may be rejected and sent back to the customer.

  1. Return Process

To initiate a return:

  1. Contact our support team via email or phone
  2. Share order ID, reason for return, and supporting images/videos (if required)
  3. Once approved, return pickup or self‑shipping instructions will be shared

Adirham reserves the right to approve or reject return requests after inspection.

  1. Refund Policy

Refunds are processed only after the returned product passes inspection

Refunds will be issued to the original payment method

Processing time: 5–10 business days after approval

Shipping or handling charges (if any) are non‑refundable unless the return is due to our error

  1. Replacement Policy

Replacement will be provided subject to stock availability

If a replacement is unavailable, a refund will be issued instead

Replacement timelines depend on product availability and delivery location

  1. Cancellations

Orders can be cancelled before shipment only

Once shipped, cancellation requests will not be accepted

Refunds for cancelled orders will be processed within 5–7 business days

  1. Manufacturer Warranty

Most smartphones and tablets are covered under manufacturer warranty

Warranty-related issues must be addressed through authorized service centers

Adirham does not provide warranty services directly unless mentioned

  1. Damaged or Tampered Packages

If the package appears damaged or tampered at the time of delivery:

Do not accept the delivery

Inform our support team immediately

Provide images or proof for faster resolution

  1. Contact Us

For any return, refund, or replacement queries, contact us:

Website: Adirham
Email: [Insert Email Address]
Phone: [Insert Phone Number]

By placing an order on Adirham, you agree to this Refund and Return Policy.